Exa Support

About Exa

How to contact support

Things you can check on your device

1. For an alarm or reminder: open Android settings for Exa and confirm notification access and Alarms & reminders special access are allowed. Also check Android's alarm volume, default alarm sound, Do Not Disturb settings, and any manufacturer battery or background restrictions. These settings remain under your control.
2. To stop a ringing Exa alarm: return to Exa and choose I'm here — stop alarm. For a finished Cycle timer, choose the matching I'm here action. If the screen is not visible, open Exa from its active alarm notification.
3. If an alarm did not run: reopen Exa and review its alarm status and Android access. Force-stopping Exa, revoking alarm or notification access, or applying restrictive device settings can prevent expected alarm behavior. No mobile app can guarantee delivery under every device, power, or system condition.
4. For a backup: use Exa's App & data screen and choose Export. Android will ask where to save the user-managed Exa file.
5. To restore a backup: choose Import, select an Exa file through Android's document interface, review the preview, and confirm only if you want the imported record set to replace the current one.
6. To start over: Delete All cancels Exa alarms and timers, erases Exa's app-private records, and returns the app to first-run setup.

Delete All and uninstall do not remove files you previously exported. Delete those user-managed copies separately from the location or document provider where you saved them.

Clearing Exa's app storage through Android or uninstalling Exa removes its app-private records. Export a backup first if you want a separate copy. Reinstalling alone cannot retrieve local records that were not exported.

Privacy while seeking help

Exa has no separate account or login, remote diagnostics, ads, analytics, or third-party advertising trackers. Free beta.10 (100009) has no Internet permission, Billing, Integrity, or access-verification service. If you export to a document provider, that provider may store or sync the user-managed copy under its own terms.

Emailing Advancing Quality Lives LLC is optional and happens outside Exa's on-device app data flow. The company and its email provider receive the sender address, message, and any attachments you voluntarily send so the company can review and respond to the request.

For children aged 9–12, we recommend that a parent or caregiver contact us and help choose what information to share.

Do not attach an Exa export, screenshot, record title, or record content unless you deliberately choose to share it and it is reasonably necessary for troubleshooting. An export can contain the productivity information you entered.

Advancing Quality Lives LLC may retain support correspondence for as long as reasonably needed to respond, document the resolution, protect the service or legal rights, and meet applicable obligations.

These pages are static and do not set cookies, run scripts, submit forms, or load tracking resources. Visiting them uses your browser and Internet connection. The hosting provider processes the page request; this is separate from your offline app records.

Help for versions with paid access

This section applies only to a version with Google Play subscription controls, such as beta.8 (100007). Those controls are absent from free beta.10 (100009); the free beta needs no purchase or Restore purchase step.

• If access is missing: open App & data and choose Restore purchase or Check access while the device is online and signed into the Google Play account used for the purchase. Pending purchases do not grant full access until Google Play confirms payment.
• To cancel or review billing: choose Manage subscription in the paid version or open Google Play's subscription management. Uninstalling Exa does not cancel a subscription.
• Before a purchase: Google Play shows any available offer, eligibility, price, and renewal terms. Google Play determines eligibility and handles billing, payment-method, and store-transaction issues.
• Data: paid versions use Google Play Billing, Play Integrity, and Advancing Quality Lives LLC's subscription-access verification service. This processes limited purchase, installation, app-verification, and subscription-status information. Exa does not send your productivity record content through that flow.

Information that can help with support

For ordinary troubleshooting, useful non-content details can include the Exa app version, Android version, device model, the screen involved, and the steps that led to the problem. A support request should not require your Exa export, record titles, or record contents unless Exa App Support clearly explains why and you choose to share them.

Keeping this page current

Advancing Quality Lives LLC will review this page when Exa's features, permissions, support steps, or troubleshooting guidance change. Updates will be reflected here.

Current support boundaries

• There is no Exa password reset because Exa has no separate account or login.
• Exa's Delete All control removes local productivity records. In a paid version it also removes the locally cached access lease, but it does not cancel a subscription or remove separate purchase and access-verification records. Delete All does not erase emails or attachments you voluntarily sent to support.
• Notification and exact-alarm access can be denied or revoked in Android settings; related alarm behavior may then be unavailable.
• Exa is a productivity tool, not a medical device or emergency service. It does not diagnose, treat, cure, or prevent any medical condition. Consult a qualified healthcare professional for health decisions.
• You choose the content of your records. They may contain health or other sensitive information, so share only what you deliberately choose and what is needed for the support question.